Shipping policy

Status: 26 September 2026

We deliver your order reliably and quickly with Swiss Post. For certain fragile or particularly sensitive products weighing more than 30 kg, delivery is carried out personally by our Evim team.

Below you will find all important information about the delivery area, shipping costs, delivery times, pre-orders, personal delivery and collection.

1. Delivery area

Deliveries are available within Switzerland and Liechtenstein. Delivery to other countries is currently not available.

2. Shipping costs

Shipping costs depend on the weight and size of the order. Standard shipping is carried out with Swiss PostPac Economy.

PostPac Economy – standard shipping:

  • Up to 2 kg: CHF 9.00
  • Up to 10 kg: CHF 12.00
  • Up to 30 kg: CHF 21.00

Standard delivery generally takes 1–2 working days after shipment.

Additional shipping option:

  • Bulky goods surcharge: CHF 31.00

The exact shipping costs are calculated and displayed automatically at checkout based on weight, size and delivery address.

3. Payment methods and shipping time

Depending on the order, the following payment methods are available:

  • TWINT;
  • Visa;
  • Mastercard;
  • PostFinance Pay;
  • PayPal;
  • payment by invoice through POWERPAY / MF Group.

We use PostFinance for payments by Visa, Mastercard, PostFinance Pay and TWINT. PayPal payments are processed directly through PayPal.

Once payment has been confirmed and the order is ready for shipment, orders are generally processed and shipped on the same working day if payment confirmation is received by 2:00 p.m.

If payment is confirmed after 2:00 p.m., shipment generally takes place on the next working day.

Pre-orders

For pre-orders, the estimated delivery time is generally approximately 14 working days from receipt of payment or confirmation of the order.

A delivery time stated directly on the relevant product page takes precedence over this general information.

Same-day or next-working-day shipment cannot be guaranteed for pre-orders.

4. Personal delivery by the Evim team

Fragile or particularly sensitive products weighing more than 30 kg are delivered personally by Evim.

After receiving the order, our customer service contacts the customer to agree on a suitable delivery date.

Personal delivery takes place on the date agreed between the parties. The customer must enable delivery and accept the goods on that date.

This delivery method is particularly suitable for fragile, sensitive or bulky products.

5. Personal collection

You may collect your order personally by prior arrangement.

Evim GmbH
Hauptstrasse 59
5734 Reinach AG
Switzerland

Collections are possible during opening hours and by prior appointment.

If an order is not collected within 14 days after notification, Evim may cancel the order and charge costs actually incurred.

6. Partial deliveries

If all products are not available at the same time, Evim may make partial deliveries.

No additional shipping costs will be charged where the partial delivery is arranged by Evim.

7. Transport damage

Please check your delivery immediately after receipt for completeness and damage.

In the event of transport damage, please:

  • report the damage within 5 calendar days to info@evim.ch;
  • document the damage with photographs;
  • report visible damage to the carrier where possible;
  • keep the packaging and goods until the matter has been clarified.

8. Shipping procedure

Standard deliveries are made with Swiss Post, generally using PostPac Economy.

Fragile or particularly sensitive products weighing more than 30 kg are delivered personally by Evim.

The shipping method depends on the product, weight, size, sensitivity and delivery address.

9. Questions about shipping or delivery

Our customer service will be happy to assist you:

Telephone: +41 62 791 11 88
Email: info@evim.ch

Evim GmbH
Hauptstrasse 59
5734 Reinach AG
Switzerland